Operations

Automation

We remove the glue work: handoffs, copy-paste, status chasing. BatchFlow-class automation that combines deterministic workflows with AI where judgment is required.

Engineer working with industrial technology systems

Overview

Most automation fails because it scrapes screens or hides exceptions. We model the process as software — APIs, queues, SLAs, humans where they belong — so cycle time becomes a graph.

Who it is for

COO and ops excellence teams
Shared services and BPO owners
Finance and claims operations

Problems we solve

Processes that live in email threads and tribal knowledge
RPA that breaks every UI change
No visibility into where work actually stalls

What we deliver

Process map and exception design
Orchestration workflows
Connector kit
SLA and control-tower dashboards

Features

Process mapping and exception design
API-first orchestration instead of brittle bots
Human approval steps where they belong
Dashboards for throughput, SLA and failure modes

In the work

Technology stack

Node.jsPythonTemporaln8nPostgreSQLEvent buses

How we deliver

01
Discover
02
Strategy
03
Design
04
Build

Related projects

Harbor Ops LedgerLine

Benefits

→ Cycle time that compresses without adding headcount
→ Fewer errors in high-stakes operations
→ A process you can actually see and improve

FAQ

Is this RPA?+

Only when the system has no API. Prefer orchestration over screen scraping.

How fast can a first workflow go live?+

Often weeks, if the process boundaries are honest.

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